Isabella M.
2023-04-05
Super quick delivery and great customer service. Overall happy with the watch
Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
1. Data We Collect
We may collect the following types of personal information when you interact with our website or services:
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
2. How We Use Your Data
We use your data to:
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
3. Sharing Your Information
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
6. Your Rights
You have the right to:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
7. Changes to Our Privacy Policy
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2348)
Share your experience
Isabella M.
2023-04-05
Cornelius R.
2023-04-03
Fast and professional
Frederico A.
2023-04-03
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City T.
2023-04-03
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Vincent J.
2023-04-01
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Michael F.
2023-03-31
Contact and communication were quick, possible at any time of the day, and very friendly and professional.
Further photos and videos of the product of desire were sent to me.
The watch arrived as stated in the description (2 days from Lithuania)
An extended warranty could be negotiated and thus contributed to the decision to purchase the watch.
The watch was as described - so far I am very satisfied - I can recommend the dealer without hesitation.
The serial number of the watch was entered in the invoice and sent by email.
I would shop here again at any time, the dealer makes a serious impression.
August O.
2023-03-30
Super professional seller. Impressive fast delivery! A++++
guillaume t.
2023-03-30
Watch absolutely conforms to the description.
Impeccable shipping. I recommend.
However, no negotiations possible :p
Blandine R.
2023-03-28
Alright! The watch is in impeccable condition, shipping is fast and communication is very smooth.
Susy B.
2023-03-27
Serious and kind dealer, photos and detailed descriptions. I hope to do business with him again! Highly recommended
Manuele C.
2023-03-26
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Fabien G.
2023-03-24
Article conforme aux photos et description du vendeur. Une très bonne communication et une réactivitée de la part du vendeur appréciable. Je recommande
Jeasper K.
2023-03-24
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Marcin P.
2023-03-23
very good contact, fast delivery, goods as described, fast delivery I recommend
Raffaele L.
2023-03-23
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Joanna M.
2023-03-23
Very professional seller, and quick communication. The watch is in beautiful condition and lives up to the expectations sat by the photos and an additional video which I was sent personally. Would recommend!
Axel C.
2023-03-23
100% satisfied with the watch as well as the seller !
Dániel T.
2023-03-23
Amazing watch as described, great and quick seller!
MAURO C.
2023-03-21
Great Dealer, very responsive and accurate. Items are shipped and delivered in 1 day since payment. Pictures and description match perfectly with the product. Highly recommended!
Samia B.
2023-03-21
envoi rapide et livraison hyper soignée. Très contente de notre premier investissement dans une Rolex. je recommande
Fabrizio M.
2023-03-20
Molto bello, esattamente quello che era stato descritto
Luka R.
2023-03-20
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Steven S.
2023-03-19
perfect service delivery was prompt and watch was as described
David M.
2023-03-17
Zo blij … alles klopte aan dit horloge echt heeeeeel blij … volgend item koop ik zeker weer hier …. Thanks 🙏🏼
Nicolas B.
2023-03-17
Tout a été conforme.
Jacek P.
2023-03-16
☺️ cool
Holger A.
2023-03-15
Eine sehr professionelle Abwicklung. Uhr genau wie beschrieben, Top Zustand, sehr schneller Versand. Den Verkäufer kann ich nur positiv bewerten und weiterempfehlen. Herzliche Grüße Holger
Stefan N.
2023-03-14
Ein echter Profi!! Ich kann nur weiterempfehlen!!
Łukasz Z.
2023-03-14
Very reliable seller, very good contact, compliance of the goods with the description, fast shipping, I recommend.
Erik S.
2023-03-13
I am very happy with the purchase and the watch is great and in accordance with the description. Watch arrived shortly after the purchase in good packaging. I can only recommend the seller, thanks!
Rudolf C.
2023-03-11
Excellent!
Robert W.
2023-03-10
Very good contact with a nice selection of watches and fast shipment.
Alberto B.
2023-03-10
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Samuel A.
2023-03-08
Perfect!
Hok W.
2023-03-03
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An S.
2023-03-03
AAAAA*****
Giuseppe M.
2023-03-02
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Caroline L.
2023-03-01
Rapides et clairs. Montre et emballage parfaitement conformes, et livrés en quelques jours.
Juste, DHL s'est trompé d'adresse et a livré à un homonyme. Pas terrible de leur part, quoique Swiss only n'y peut rien.
Issam L.
2023-03-01
This is my best seller I’ve done a deal with I recommend anyone to buy from swissonly, best price fast shipping good communications
Maciek K.
2023-02-28
Świetny kontakt ze sprzedawcą. Zegarek w idealnym stanie. Ekspresowa wysyłka. Wszystko szybko, sprawnie i miło. Zdecydowanie polecam.
cyrus A.
2023-02-28
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Christian B.
2023-02-26
Diesen Händler kann ich uneingeschränkt weiter empfehlen.
Hervé L.
2023-02-26
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Wahid Z.
2023-02-24
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Apostolos A.
2023-02-22
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Talitha C.
2023-02-21
beautiful watch, exactly as described. fast delivery. just perfect.
Chantal V.
2023-02-20
Prachtig uurwerk een dikke 10
Hans R.
2023-02-20
Clear communication, , very correct sales behavior and very fast delivery.
Giuseppe M.
2023-02-20
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Manon H.
2023-02-20
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Ioannis I.
2023-02-20
The communication was great answering all the questions fast, the delivery was fast and the watch was in great condition.
Sebastian S.
2023-02-17
Great watch, all as descriped. Very fast delivery and good communication.
Thank you very much!
Jasper Z.
2023-02-16
Very swift communication, delivery at short notice, product exactly as described, would recommend to everyone!
Doogi R.
2023-02-15
Fantastic service and products.
Kristen S.
2023-02-15
Very nice to deal with professional people. Strong recommendation!
Marie-paule B.
2023-02-15
Très bien et professionnel, je recommande sans hésitation !
Doogi R.
2023-02-15
Fantastic service and products.
Linas B.
2023-02-15
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Fabrizio M.
2023-02-15
Esattamente quello che avevo visto
Asier L.
2023-02-13
Ok
Hi, I’m Olena! Let's chat.
