Antoine C.
2022-11-06
Top verkoper
Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
1. Data We Collect
We may collect the following types of personal information when you interact with our website or services:
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
2. How We Use Your Data
We use your data to:
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
3. Sharing Your Information
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
6. Your Rights
You have the right to:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
7. Changes to Our Privacy Policy
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2348)
Share your experience
Antoine C.
2022-11-06
Leo M.
2022-11-02
Really good purchase! I would definitely recommend Swiss Only.
Benjamin D.
2022-11-01
Montre magnifique ainsi que le set qui est venu avec.
Kien T.
2022-11-01
Fast response and delivery within 1 day. Great service! Watch is in perfect condition.
Pedro L.
2022-11-01
Todo ha resultado muy satisfactorio y muy 5apido. Me he sentido bien atendido y seguro, ofrecen buena confianza.
Muchas gracias
Luca P.
2022-10-31
Persona molto corretta
Tom D.
2022-10-30
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Matteo B.
2022-10-30
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Catherine N.
2022-10-29
Magnifique montre excellent état parfaitement emballé Merci
Haithem H.
2022-10-28
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Laura W.
2022-10-26
The dealer sent the watch directly after the payment was marked as received. The watch was exactly as described. I would recommend this dealer.
Carl K.
2022-10-26
Great watch as listed prompt delivery very pleased would purchase Again in the future!!
enrico c.
2022-10-24
Orologio spedito in tempi rapidi, condizioni conformi alla descrizione. Venditore estremamente serio ed affidabile
Alex M.
2022-10-23
Alles sehr gut abgelaufen unter Preis was Spitze. Dankeschön 👍
Elsa B.
2022-10-23
Highly recommended very professional and very fast delivery
Clément G.
2022-10-22
Top seller, thank you very much for your service.
Agnese S.
2022-10-19
Very good experience
Jefferson G.
2022-10-18
Vendeur très sérieux et très réactif, l’article était bien emballé et correspondant à la description, de plus le délai de réception de 48h a été respecté. Je recommande.
anthony p.
2022-10-17
Top ! same as the photos and a 24H shipping !
Andre J.
2022-10-16
Beautiful watch, excellent Dealer - would highly recommend
Yann K.
2022-10-16
Perfect watch. Perfect communication.
Perfect seller.
Kevin P.
2022-10-13
Everything was perfect
Watch was in mint conditions
Will définitly buy again. Thanks for the quality of your service
Martin S.
2022-10-12
just perfect
Martin B.
2022-10-11
Perfect ! Very good communication and fast delivery ! Thank you
Mauro L.
2022-10-10
Timepiece in outstanding conditions, even better c than expected. Seller definitely to be suggested
gabriel U.
2022-10-10
Nice watch, thanks to be reactive
Hervé A.
2022-10-06
Excellente réactivité du vendeur, échanges très professionnels, la montre correspond parfaitement à l’annonce. Je recommande !
Tim K.
2022-10-04
Very fast handling of my transaction. Nice contact!
Watch ist looking amazing.
Thank you! :)
serge S.
2022-10-04
très satisfait, la montre tel que les photos
Adel M.
2022-10-03
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Ivan P.
2022-10-03
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William P.
2022-10-03
Excellente communication, montre parfaite conforme.
Envoie très rapide.
Sincèrement, que du positif.
Je recommande vivement ce professionnel.
Merci encore pour tout!
Jakub S.
2022-10-02
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Stephane C.
2022-10-01
Produit, Envoi, emballage OK.
Pas de remise en main propre de la part du livreur DHL.
EFSTATHIOS B.
2022-09-28
Excellent service! Stunning watch at a very good price! The watch was even better than described and was posted, well packed, immediately! The dealer was extremely helpful with dealing with my concerns and answered to all my questions at once! It was surely one of the best experience at Chrono24. Thank you SwissOnly!
Mountaser T.
2022-09-28
Parfait je recommande
Jean-Paul B.
2022-09-26
Je suis très satisfait de l’envoi, de la rapidité et de la qualité de la montre. Je valide le sérieux et je conseille à 💯 % SwissOnly et bien sûr Catawiki
LAURENT M.
2022-09-26
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Felix H.
2022-09-26
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Uwe R.
2022-09-24
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Quanticlo S.
2022-09-21
Orologio in perfette condizione, meglio dal vivo che in foto. E' arrivato in condizioni pari al nuovo senza neanche una minuscola riga. Perfetto!
Consegna incredibile. Mi è arrivato in 1 solo giorno.
Christer O.
2022-09-20
Good service, quick delivery and good communication.
Mario G.
2022-09-19
Awesome contact. Super fast. Very happy with my first Rolex. Thx a lot
Frederico R.
2022-09-19
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Hartmut S.
2022-09-19
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Mathias R.
2022-09-19
Really good service, Quick response, when i had problems They helped me quick.
Alex P.
2022-09-19
Perfect seller !!!
Victoria P.
2022-09-19
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Gordon S.
2022-09-16
Very friendly, helpful & professional
Kamil D.
2022-09-14
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Kristofer S.
2022-09-13
SwissOnly were very easy to communicate with and they responded quickly to my messages. The delivery of the watch was really fast and it came the day after the payment. The watch was in excellent condition just as expected from the high resolution photos and it keeps time well. Very happy with this seller!
Sven D.
2022-09-13
Very professional transaction from beginning to end. Very good communication with the seller with very short response times. Delivery of watch in very well consealed package. The watch matched exactly the description and pictures. Without hesitation I would buy there again.
Peter H.
2022-09-13
The watch was exately as good as the pictures showed.
Julian M.
2022-09-12
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Radek B.
2022-09-12
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OSCAR P.
2022-09-11
Excellent transaction, would love to do business again.
Olivier B.
2022-09-11
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paul de c.
2022-09-08
Très bonne transaction, la montre est encore plus belle que sur les photos.
Rudolf E.
2022-09-06
alles bestens, jederzeit wieder
luca n.
2022-09-06
Persone competenti e di parola. Consegna super veloce, in un giorno il prodotto era a casa. Consiglio vivamente.
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