Lardenois P.
2020-12-29
perfect
Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
1. Data We Collect
We may collect the following types of personal information when you interact with our website or services:
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
2. How We Use Your Data
We use your data to:
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
3. Sharing Your Information
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
6. Your Rights
You have the right to:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
7. Changes to Our Privacy Policy
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2348)
Share your experience
Lardenois P.
2020-12-29
Yann G.
2020-12-29
Super fast delivery and very careful packaging so I give a 100% recommendation for SWISSONLY. And for CATAWIKI, my 2nd purchase went as well as the 1st. Thank you both.
Hussein F.
2020-12-29
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Dirk K.
2020-12-27
Der Händler ist unbedingt zu empfehlen! Ich habe schon viele Erfahrungen gesammelt, aber ich bin wirklich begeistert. Auch wenn Litauen weit weg ist, es ist wirklich ein top Kontakt und die top Ware ist in einem Tag!!! am Empfängerort!
Super nett und absolut zuverlässig!
Mehr geht nicht!!
Matisse F.
2020-12-27
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Rune C.
2020-12-23
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david H.
2020-12-22
Service impeccable , très professionnel, je suis ravi de mon achat
Alain R.
2020-12-21
Pas de problème
Fabrizio G.
2020-12-21
Perfect in every aspect!!!
Mathis Q.
2020-12-19
Excellent, communication simple et rapide, je recommande.
Jonathan N
2020-12-18
Watch arrived earlier than estimated! Perfect condition and finish. Exactly as described, definitely would buy from this dealer again!!
Rikke H.
2020-12-16
Excellent service. Don’t hesitate to buy your new time-piece from SwissOnly.
Johan R.
2020-12-16
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Peter A.
2020-12-14
Great communication and fast delivery.
Ville L.
2020-12-14
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Peter S.
2020-12-09
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Fred H.
2020-12-07
Superb seller in all aspects! Very service minded & extremely swift replies to any questions. I look forward to buying more watches from this seller. Highly recommended!
Billy D.
2020-12-07
SwissOnly are fantastic and extremely professional. I am very happy with my watch, it arrived quickly and in perfect condition. Highly recommended.
Jason B.
2020-12-07
Awesome Experience
Igor D.
2020-12-05
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Igor D.
2020-12-05
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hyunchul j.
2020-12-03
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Pierre-Louis C.
2020-12-02
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Robert H.
2020-12-01
Perfect - can only recommend it!
Ronny L.
2020-12-01
Everything TOP!
Bruno A.
2020-12-01
RAS vendeur très professionnel
Georges L.
2020-11-30
Very happy with the watch, thanks to SwissOnly!
Andreas Breindahl K.
2020-11-30
Great dealer. Can only recommend buying from SwissOnly. The watch was great packaged and in very good condition.
fernando c.
2020-11-30
ottimo venditore
Lukas S.
2020-11-30
Top
Mathis K.
2020-11-30
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Robert P.
2020-11-29
Very good seller!
Henry D.
2020-11-27
Good or very good !
Henry D.
2020-11-27
Very good !
Florian H.
2020-11-26
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Markus R.
2020-11-26
Very friendly communication, swift delivery, great watch!
Daniel Ramos W.
2020-11-25
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Fabio L.
2020-11-24
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Simon M.
2020-11-24
Absolut zu empfehlen. Sehr geduldig! Mir wurde sogar ein Video von der Uhr geschickt wo aus jeder Position gefilmt wurde. Absolut spitze !!!
Würde sofort wieder eine dort kaufen!
Vielen Dank nochmals :-)
Zuber B.
2020-11-23
Super impressed. I ordered a watch from them. I live in England. It was dispatched in less than 24 hours from the time I made payment.
The communication was excellent and rapid. The watch was packaged superbly. And it was exactly as it was described.
I had an excellent experience. I really can’t fault them.
bastien g.
2020-11-23
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Maxim van V.
2020-11-23
I had a very good experience with SwissOnly for my first ever timepiece. Communication was swift, pictures and description of the watch were accurate, delivery was done within two business days after payment and most important of all; the watch is beautiful and in great condition. Thanks a lot for the awesome timepiece and service!
Oliver Halby K.
2020-11-23
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Dimitar P.
2020-11-23
Communication was great and the item was delivered within 24 hours after the purchase. The product was just as described. I would definitely recommend it further.
James M.
2020-11-22
Wonderful dealer, and a very pleasant experience dealing with them, cannot recommend them highly enough, watch arrived promptly anexactly as described.
Roberto J.
2020-11-22
Todo perfecto, muy recomendable.
Marc .
2020-11-20
Thanks for transaction!!!
Ricardo W.
2020-11-20
Quick shipping, good after sales service
Henry S.
2020-11-20
Sehr freundliche Kommunikation und schnelle Lieferung. Die Uhr ist in dem Zustand wie auf den Bildern ersichtlich war. Leider tat die Uhr nicht als sie ankam, höchstwahrscheinlich wegen des Paketzustellers. Da habe ich natürlich den Händler angeschrieben, welcher mir sofort die kostenlose Reparatur angeboten hat und zudem auch die Versandkosten in beide Richtungen übernommen hat. Nach einigen Tagen war die wieder funktionierende Uhr bei mir. Bei SwissOnly würde ich in Zukunft wieder eine Uhr kaufen.
Magnus H.
2020-11-19
Nothing to complain about, everything was perfect.
Antoine K.
2020-11-18
Montre parfaite. Je recommande vraiment ce vendeur qui répond à toutes les questions très rapidement. Montre envoyee et reçue très rapidement (2 jours après le payement en Belgique). Tout était parfait. Encore merci
Igor D.
2020-11-17
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Igor D.
2020-11-17
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Igor D.
2020-11-17
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Chantal Z.
2020-11-16
Super service and a beautiful watch!
Igor D.
2020-11-15
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LOUis G.
2020-11-13
nice watch thank you
Jean-yves b.
2020-11-13
Very serious seller. Perfect product. Very fast shipping. To recommend.
Matthew h.
2020-11-13
Very happy with the service and all the help very professional
Louise V.
2020-11-12
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Hi, I’m Olena! Let's chat.
