Joel R.
2020-05-07
I had a great experience with SwissOnly. They were very responsive and throughout. The watch was in outstanding condition.
Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
1. Data We Collect
We may collect the following types of personal information when you interact with our website or services:
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
2. How We Use Your Data
We use your data to:
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
3. Sharing Your Information
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
6. Your Rights
You have the right to:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
7. Changes to Our Privacy Policy
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2348)
Share your experience
Joel R.
2020-05-07
Adam C.
2020-05-06
SwissOnly is ProSeller. Very Fast shipping and mint condition of my first Rolex 16234. I find my Rolex Shop for sure.
Andrew L.
2020-05-06
excellent transaction, dealer very easy to deal with and communicated very promptly at all times
shipment arrived before the scheduled date despite the Covid crisis
George A.
2020-05-05
i have got the watch now , thanks . Now i will check , in the next 28 days and see if its time is accurate , then i will be a happy buyer Best regards George
Emil B.
2020-05-05
Everything was great, I had quite a few questions about the watch and all were answered fast and friendly. I received the watch 2 working days after transferring the money and in great condition. I have also had the watch certified at a certified Rolex dealer, and had it confirmed that the watch is original and most likely recently serviced. All in all, A+ everything.
Clémence C.
2020-05-05
Such a great expérience with SwissOnly!
Available to answer any question, very fast shipping and a marvelous watch !
I am so happy with my new gift :)
I recomand this seller without hesitation!
Alejandro A.
2020-05-05
EXCELENTE COMUNICACION Y CALIDAD DEL ARTICULO ADQUIRIDO.
MUY RECOMENDABLE.!
Richard Van l.
2020-05-04
Great watch. Beautiful condition. Really excellent service. For sure i will buy again
Sjabbo J.
2020-05-04
Goede en snelle communicatie. Goed verpakt pakket met snelle levering. Product zoals omschreven, eigenlijk top!
Maximilian R.
2020-05-03
Top Seller - Perfect serviced watch as described!
Cedric V.
2020-04-29
Une fois le paiement effectuer j’ai reçu ma montre en moins de 24h
Le vendeur répond très vite et très correct .
Cependant le livreur ma donner la boîte sans vérifié mon identité ni même de signature alors que jetait en bas de mon immeuble cela aurai pu être n’importe qui
Mise à part ça je recommande swissonly !
roberto o.
2020-04-29
Venditore paziente e sempre disponibile a dare spiegazioni, tempo di consegna velocissimo, orologio molto bello, sicuramente per il prossimo acquisto mi affidero a lui. Bravi. Tiziana
Thomas K.
2020-04-29
Parfait,
Bonne communication. Les réponses sont toujours très rapides et sympathiques.
Très bonne vente. Envoie ultra rapide et soigné.
La montre est dans un très bon état conformément à l'annonce. Rien à redire, pièce magnifique.
Je recommande !
Timothé D.
2020-04-29
SwissOnly are very professional. Very good communication and important customers care.
I will buy my next watch with SwissOnly.
Fiona W.
2020-04-27
I can only recommend SwissOnly. They are very professional, respond to any question very quick and threat thier customers very well! I am very happy with the watch I bought, it was delivered very fast and was just as described!
Andrea S.
2020-04-26
Ottimo servizio e l'orologio era pefettamente come descritto dalle immagini.
Peter W.
2020-04-26
Ich bin mit dem Ablauf von der Bestellung bis zur Zustellung sehr zufrieden. Und habe viel Spaß mit meiner ersten Vintage Rolex.
Yannis P.
2020-04-25
what a joy to meet such a professional !
Available, responsive, always animated by a rare courtesy. You have the same service as at Rolex with supersonic delays. Go for it with your eyes closed !
Yannis P.
2020-04-25
what a joy to meet such a professional !
Available, responsive, always animated by a rare courtesy. You have the same service as at Rolex with supersonic delays. Go for it with your eyes closed !
Yannis P.
2020-04-25
what a joy to meet such a professional !
Available, responsive, always animated by a rare courtesy. You have the same service as at Rolex with supersonic delays. Go for it with your eyes closed !
Laurent M.
2020-04-23
Good first experience. Would deal with them again.
Gina Linda H.
2020-04-23
Äusserst schnelle und sympathische Reaktion. Fotos stimmten 1:1 mit der erhaltenen Uhr überein. Top Qualität. Schneller Versand. Mit SwissOnly macht es eine Freude, Geschäfte zu machen!
Gilles B.
2020-04-23
3ème montre achetée chez ce vendeur, un petit problème sur une des 3 s'est très vite réglé par un SAV très pro et rapide - encore merci. Je recommande.
Antonio G.
2020-04-22
I am extremely satisfied with the purchase, and with the speed with which the watch arrived. It is my second purchase with Katawiki, I find it to be a serious and professional company. Until next time
Danica B.
2020-04-22
Excellent seller. Very reliable, courteous and professional. Communication was smooth and they quickly responded to all of my questions, even sent additional images. Shipping was super fast. Buying with SwissOnly was a great experience. I am looking forward to doing business with them again.
Matthew L.
2020-04-22
Serious and professional seller, no much to say. Shipping was incredibly safe and fast.
Erik W.
2020-04-21
Excellent service, very quick delivery
Reinier Van der b.
2020-04-21
Great Dealer! would recommend them to all! thanks for the great new ad of my collection looking forward to the next one. keep me posted about a nice date just :P
Americo F.
2020-04-21
Immensely happy with both the watch and the excellent service provided!
Ermanno I.
2020-04-21
Molto competenti, disponibili con risposte esaurienti e veloci.
Koen van den H.
2020-04-19
Thank you very much SwissOnly! Excellent communication and service. The watch is in a good condition and I am very happy to own a watch from my birth year.
Zhinan X.
2020-04-19
Smooth communication! Fast shipping!
Yann P.
2020-04-17
Montre expédiée très rapidement après le paiement en 24 H.
Communication avec le vendeur efficace, réponse du vendeur dans l'heure.
Greet L.
2020-04-17
My first purchase on Catawiki and very satisfied with the customer service, the feedback and the fast delivery (2 days in 'corona time' from Lithuania to Belgium. It is one of my favorite apps.
Guillaume P.
2020-04-17
Very positive people !
Francesco D.
2020-04-16
Super dealer!!! Beautifull watch in a perfect parcel!!! My compliments!!! To the next time!!!
Tomy C.
2020-04-15
Vendeur très professionnel et très disponible.
Je recommande.
Giulio G.
2020-04-15
Buon fornitore, pacchetto ben sigillato, forse meriterebbe un po più di spugna protettiva. Spedizione rapidissima. Articolo conforme.
Pia L.
2020-04-15
Extremly fast delivery. Clock in very good condition.
Conrad R.
2020-04-15
Watch in very good condition, as described. Quick answers and very fast shipping. Thanks for the service again.
Karel V.
2020-04-15
Top service!
BENJAMIN DE L.
2020-04-15
Each step of the process was perfect. I recommend this guys. Many thanks.
Paolo B.
2020-04-14
orologio perfetto ,consegna rapidissima, venditore Top!!
David S.
2020-04-14
Rapide, soigné, sécurisé, what else ? :-)
Marty F.
2020-04-13
good watch! good seller!
David M.
2020-04-13
Very good seller, perfect watch and fast shipping !
Elham W.
2020-04-13
Customer experience 100%
Marian S.
2020-04-13
Vendeur pro et réactif. Très bonne communication, réponse aux messages rapide y compris le week-end. Je recommande!
Marcus V.
2020-04-13
The watch runs a bit too fast but otherwise a great transaction all the way through.
Ryan K.
2020-04-11
Watch is in perfect condition and has everything from the listing, shipping was super fast. Thanks, look forward to doing business with you again.
Patrice M.
2020-04-10
Très bien
Gert T.
2020-04-08
Swift delivery and well packed, watch in good condition and works properly, recommendable seller!
Dominik H.
2020-04-08
Perfect service. Quick answers. Very fast delivery. Extraordinary service - absolutely recommendable.
Alessandro P.
2020-04-08
Description corresponding to reality. In excellent condition. Fast shipping (less than 72 h), well-prepared packaging.
Michael Van den B.
2020-04-08
Great service and can recommend Swissonly for 100%. Real quality for good a very good price! Take care during covid-19 and we will stay in touch 🤟#sohappywithmynewrolex
Pui Yuen T.
2020-04-06
Very professional dealer
Kieran R.
2020-04-01
Very good dealer really really happy with the purchase no messing around .
I live in Ireland bought a two tone datejust had the watch within 2 days
Agostino T.
2020-04-01
Very professional, trustable and serious, easy to communicate with.
Clayton B.
2020-03-30
Great dealer, very fast and friendly communication and was very patient with the payment process!
Francis L.
2020-03-28
very good seller, fast and very efficient. Careful shipping
Hi, I’m Olena! Let's chat.
