FREDERIC S.
2018-09-27
Watch received in compliance and within the announced time frame. Good availability of the seller by messaging for details. Perfect. THANKS.
Buyer Protection Program
Your trust and satisfaction are our top priorities. Our Buyer Protection program ensures a safe and transparent experience when purchasing luxury pre-owned watches, guided by these 7 steps.
1. Authentication Guarantee
- Trusted Suppliers: We source from reputable partners only.
- Qualified Horologists: Our team includes 14 skilled horologists who conduct mandatory authentication on all watches. Learn more about us.
- Database Verification: We cross-check with the leading watch database, thewatchregister.com.
2. Condition Transparency
- High-Resolution Photos: Each watch listing includes 12+ high-resolution photos, showcasing watches that are currently in stock. All photos are taken by our professional photographers.
- Servicing and Polishing: Every watch is serviced, cosmetically polished, and tested on professional equipment by the highly skilled team of 12 watchmakers and 7 polishers, each dedicated to precision and quality.
- Three-Point Inspection: We ensure quality through precision tools in three check points—cleaning and polishing, movement accuracy, and aesthetic.
3. Payment Security
- Secure Payment Options: We accept payments via secure gateways Stripe, Bank Transfers, Credit Card that is protected by the PSD2 EU regulation, and Coingate for crypto.
- Refund Protection: All payment processors offer refunds if the item doesn’t arrive or differs from its description. We hereby confirm our full compliance with Directive 2011/83/EU on consumer rights including 14-day full refund policy.
- Proven Track Record: We’ve delivered over 17,000 watches, with thousands of reviews on independent top marketplaces. See reviews on Chrono24.
- Escrow Services: If you prefer escrow, visit SwissOnly listings on leading marketplaces like Wristler or Chrono24 (note: third-party escrow may add up to 8% to the cost).
4. Shipping & Insurance
- Insured Shipping via DHL: We ship through DHL Express with full Lloyd’s Insurance coverage.
- Tracking Provided: You’ll receive a DHL tracking number once payment is received.
5. Return & Refund Policy
- 14-Day Return Policy: We offer a full refund for undamaged watches in working condition.
- Easy Returns: We’ll provide a DHL label and clear return instructions. Our manager will assist you through the process, and we’ll confirm the refund once the watch is returned and inspected.
- Replacement Options: We’ll work to find and offer you a replacement that meets your expectations.
6. Warranty & After-Sales Service
- One-Year Warranty: Included for all watches.
- After-Sales Support: Our after-sales services include customer support, polishing, and movement servicing.
7. Customer Support & Dispute Resolution
- Dedicated Support: Contact Olena via WhatsApp at +37066558383 or email us at sales@swissonly.eu. Attaching photos of any issue will help us respond faster.
- Fair Dispute Resolution: We resolve disputes quickly and fairly, backed by a reputation built over 7 years by our skilled team.
Data Privacy Policy
At SwissOnly, we are committed to protecting your personal information and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable data protection laws.
1. Data We Collect
We may collect the following types of personal information when you interact with our website or services:
We may collect the following types of personal information when you interact with our website or services:
- Name, email address, phone number, and shipping/billing address.
- Payment information processed securely via third-party payment providers.
- Details of purchases or interactions with us.
- Browsing data through cookies and analytics tools.
2. How We Use Your Data
We use your data to:
We use your data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Send updates about your orders, promotions, or services (with your consent).
- Improve our website, services, and user experience through analytics.
3. Sharing Your Information
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
Your personal data will only be shared with trusted third parties necessary to provide our services, including:
- Payment providers to process transactions.
- Shipping partners like DHL to deliver your purchases.
- Analytics services to improve our website.
- We do not sell, trade, or rent your personal information to any third parties.
4. Data Protection and Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.
5. Cookies and Tracking
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
Our website uses cookies to improve functionality and enhance your browsing experience. You can control or disable cookies through your browser settings, though this may affect site performance.
6. Your Rights
You have the right to:
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your data.
- Request deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
- To exercise these rights, please contact us at sales@swissonly.eu or WhatsApp +37066558383.
7. Changes to Our Privacy Policy
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
SwissOnly reserves the right to update this Privacy Policy as necessary. Any changes will be posted on this page with an updated revision date.
8. Contact Us
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
For questions or concerns regarding our Data Privacy Policy, please contact:
Email: sales@swissonly.eu
Phone: +37066558383
Reviews (2348)
Share your experience
FREDERIC S.
2018-09-27
Antonio D.
2018-09-20
Good and correct dealer, comunication brief and clear, object perfect and ship quicklyer
Martin S.
2018-09-14
Alles bestens, schöne Uhr und schneller Versand.
Sander N.
2018-09-11
Wis to get an official document with confirmation of the origin of my watch. I do hope that this watch 100% original
Claudia B.
2018-09-07
Spedizione velocissima.
Orologio dal vivo molto più bello che in foto.
Consiglio questo commerciante
Erik O.
2018-09-06
The dealer is great, professional and very helpful!
But unfortunately the bracelet and the clasp didn't meet my expectations.
Thank you!
Jonas B.
2018-09-06
Fast answers, gave me a good offer since the other watch i wanted was sold.
Overall very nice experience. Not the last time i buy from them!
Andreas B.
2018-09-03
Perfect ride! A very beautiful and original watch with super condition. Thanks a lot. ABI
Gaspar M.
2018-09-03
Congratulations and thank you for the excellent service
Tom T.
2018-08-28
Superb service - and very fast shipment
nasredine a.
2018-08-27
d'un professionnalisme irréprochable ! à l'écoute de votre demande
encore merci
Paolo G.
2018-08-27
Excellent dealer!
Elias A.
2018-08-23
10/10 i will come back for shure!!!
Gustav S.
2018-08-21
Good
Erik O.
2018-08-20
Really helpful and fast delivery.
Thanks alot!
Duangkamon D.
2018-08-20
Love the watch, it as described. We are very happy with the seller, communicate well throughout the process. The watch arrived super fast. Thank you :)
Ernst R.
2018-08-13
Nice watch, everything ok. Thanks
SANAE S.
2018-08-13
The state of the watch was also very good. It is a good seller
Richard B.
2018-08-06
Very proffessional and personal. Thank you for great service and I love my watch!
Chris T.
2018-08-02
Very helpful and answered any questions quickly.
Would definitely use them again
Kriangchai P.
2018-07-26
The best Seller
Taichi S.
2018-07-26
Excellent seller. Recommend. Thank you!
fabio b.
2018-07-26
Venditore affidabile serio e comunicativo
Ravi S.
2018-07-23
Fast shipping, good price as I like to haggle. No afterward surprises, watch is in good condition, how it was discribed online.
Adis A.
2018-07-16
An amazing chrono24 seller.
Exceptional to deal with
MICHEL D.
2018-07-16
Conforme a la description, expédition rapide ,vendeur sérieux .
John F.
2018-07-16
100%
Zoran V.
2018-07-10
great
Enrico B.
2018-07-10
Good seller, highly recommended!
ioli b.
2018-07-09
C’est parfait. Merci
Bertrand T.
2018-07-09
Just perfect
Henrik T.
2018-07-05
Extremely fast delivery and quick responses to questions. We had a discussion about one property of the watch, but they offered to handle it like true professionals. Reliable and trustworthy.
Gérard N.
2018-07-05
Very beautiful and very original, the more I look at it the more I like it. Very careful and fast shipping. Thanks again
Frank R.
2018-06-30
Good contact ,
Very good service , And fast delivery .
After two days i had the pakkage at home .
Best regards
Frank
Holland
Charles B.
2018-06-25
Vendeur efficace et disponible! Super !
Hans I.
2018-06-21
I will really recommend this dealer!
Keith L.
2018-06-21
An absolute pleasure to deal with. Fair and friendly.
Fast delivery...... I paid at 3:30 pm, the watch was here at 1:30pm.
brilliant.
Carola K.
2018-06-19
Wenn man weiß, was man dort kauft: Ohne Probleme, saubere, schnelle Abwicklung, alles i.O.
Andreas M H.
2018-06-18
Everything was perfect. Extremely fast shipping within 24 hours.
Mark C.
2018-06-18
Thank you.
Mark
Brian H.
2018-06-15
Honest and fair
L.S B.
2018-06-14
Very nice and close contact with the seller. Very kind. And transparent.
sunil k.
2018-06-14
The item was as described. Prompt and efficient service. Would recommend this dealer.
Ivan G.
2018-06-12
Perfect transaction. Item as described. Fast and tracked service. Highly recommended.
Chad A.
2018-06-12
Even though I was a tough first-time customer, this dealer was patient, professional and communicated very well. Will buy from him again!
Salvatore B.
2018-06-11
Spedizione veloce , il venditore risponde subito ai messaggi.
Calder C.
2018-06-11
Extremely satisfied with my purchase... would recommend the seller and I’m looking forwards to new dealings
Frank B.
2018-06-06
I highly recommend SwissOnly. I would absolutely buy from them again!
Michel E.
2018-06-04
Great Experience and very efficient
Pierre J.
2018-06-04
Excellent professionnel très commerçant
Particulièrement patient pour donner des explications sur ses montres
Anthony V.
2018-05-31
Thank you for a very smooth transaction, and a very helpful service. I would thoroughly recommend this seller.
James M.
2018-05-29
I had an issue with the watch but Swiss Only were very professional, they sorted the problem without any fuss, Swiss Only are a great company to deal with.
thomas m.
2018-05-29
good!
Petter H.
2018-05-24
Good description of the watch in the ad and the watch was as good as described! Good communication and fast delivery. Recommends thai dealer.
Ruggero B.
2018-05-20
All perfect. Item arrived well. Correct description. Thank you
Cedric P.
2018-05-15
Perfect !!! THANKS.
Gerald B.
2018-05-03
A very nice watch! GREAT condition - runs perfectly! Fast and competent completion! Happy to come back here at any time! Thank you very much!
Kaja W.
2018-04-12
Beautiful watch! Quick delivery.
Antonio D.
2018-03-08
It arrived in good condition, I was satisfied
lingus W.
2018-03-04
well packed and delivered om time.
Hi, I’m Olena! Let's chat.
